Introduction
At Silk Mystic Tales, we strive to ensure our customers are completely satisfied with their purchases. However, we understand that there may be instances when you need to cancel an order or request a return. This Cancellation and Refunds Policy outlines our procedures and guidelines regarding cancellations and returns.
Cancellation Policy
1. Cancellation of Orders
You may cancel your order within 24 hours of placing it. However, once the order is dispatched, you cannot cancel or return it unless there are defects or damages. To initiate a cancellation:
- Contact Us: Please reach out to our customer service team via our email with your order details.
2. Conditions for Cancellation
- Eligible Orders: Only orders that are canceled within 24 hours and are not yet dispatched can be canceled.
Return Policy
1. Return Eligibility
You may request a return under the following conditions:
- Damaged or Defective Products: If the product received is damaged or defective, please notify us within 48 hours of delivery with photographic evidence and a full video of the item showing the damage or defect.
- Incorrect Items: If you receive an item that differs from what you ordered, you are eligible for an exchange.
- Change of Mind: Returns based solely on disliking the product are not acceptable.
2. Non-Refundable Items
Please note that there are no refunds for any item. All sales are final, and we do not issue refunds under any circumstances.
Changes to This Policy
We may update our Cancellation and Refunds Policy from time to time. We recommend reviewing this page periodically to stay informed about our practices. Changes will be effective immediately upon posting on this page.
Conclusion
At Silk Mystic Tales, we are committed to providing you with a seamless shopping experience. If you have any concerns about your order, please reach out to us, and we’ll be happy to assist you.