Introduction
At Silk Mystic Tales, we value our customers and are committed to providing a satisfactory shopping experience. While we strive to ensure that every product meets your expectations, we understand that there may be instances where a return is necessary. This Return Policy outlines our procedures and guidelines regarding product returns.
Return Eligibility
You may request a return under the following conditions:
- Damaged or Defective Products: If the product received is damaged or defective, please notify us within 48 hours of delivery. To process your return, we require photographic evidence and a full video showing the damage or defect.
- Incorrect Items: If you receive an item that differs from what you ordered, you are eligible for an exchange.
- Change of Mind: Returns based solely on disliking the product are not acceptable.
Important Note:
All items must be returned in their original packaging, including all tags and accessories.
Non-Refundable Items
Please note that there are no refunds for any item. All sales are final, and we do not issue refunds under any circumstances. However, you may be eligible for an exchange if the product has defects or damages.
Exchange Policy
Exchanges are only possible in cases of manufacturing defects or damages to the product. To initiate an exchange, please follow these steps:
- Video Requirement: Upon delivery, you must record a full video of the delivered product immediately. This video must clearly show the item and any defects or damages claimed.
- Contact Us: Reach out to our customer service within 24 hours of delivery to initiate an exchange request. Please provide your order details along with the video evidence.
- Return Authorization: Our team will review the video and provide you with a Return Authorization Number (RAN) along with further instructions for the return process.
- Pack the Item: Ensure the item is securely packed in its original packaging with all tags and accessories included.
- Shipping: The shipping of returned or exchanged items must be done by the customer. All shipping charges related to the return or exchange will be borne by the customer. Detailed return instructions will be provided along with the Return Authorization Number. Please retain your shipping receipt for tracking. The product will be delivered in 5-10 business days.
Customer Support
If you have any questions or need assistance regarding your return or exchange request, please don’t hesitate to contact our customer support team:
- Email: info@silkmystictales.com
- Whatsapp: +91-6304751605
- Working Hours: Everyday – 9 AM to 11 PM
Changes to This Policy
We may update our Return Policy from time to time. We recommend reviewing this page periodically to stay informed about our practices. Changes will be effective immediately upon posting on this page.
Conclusion
At Silk Mystic Tales, we are dedicated to ensuring that our customers have a positive shopping experience. If you have any concerns about your order or need assistance with a return or exchange, please reach out to us, and we’ll be happy to help.