Introduction
At Silk Mystic Tales, we aim to provide our customers with a seamless shopping experience, which includes reliable and timely delivery of products. This Shipping Policy outlines our shipping practices, options, and important information regarding delivery.
Shipping Areas
We currently deliver to locations across India. Please note that some remote areas may have limited shipping options or may not be serviced. If you have questions about whether we deliver to your area, please contact our customer support team.
Shipping Method
We offer standard shipping for all orders:
- Standard Shipping:
- Orders are processed within 1-2 business days.
- Delivery typically takes 8-9 business days from the date of dispatch.
Shipping Charges
Shipping charges may vary based on the following factors:
- Order Total: Free shipping may be offered on orders above a certain amount. Please check our website for current promotions.
- Location: Shipping costs may vary based on the delivery location, especially for remote or hard-to-reach areas.
Order Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has been dispatched.
Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you have any questions about your order’s status, feel free to contact our customer support team.
Delivery Times
While we strive to meet the estimated delivery times, please note that external factors such as weather conditions, public holidays, and courier service delays may affect delivery. We appreciate your understanding in such cases.
Delivery Issues
If you experience any issues with your delivery, such as:
- Missing items
- Damaged products
- Wrong items received
Please contact our customer support team within 48 hours of receiving your order. We will investigate the issue and work to resolve it promptly.
International Shipping
Currently, we do not offer international shipping. We only deliver within India. Please check back in the future for updates on this policy.
Returns and Exchanges
For information about our return and exchange policies, please refer to our Return Policy page.
Customer Support
If you have any questions or need assistance regarding shipping, please don’t hesitate to reach out to our customer support team:
- Email: info@silkmystictales.com
- Whatsapp: +91-6304751605
- Working Hours: Everyday – 9 AM to 11 PM
Changes to This Policy
We may update our Shipping Policy from time to time. We recommend reviewing this page periodically to stay informed about our practices. Changes will be effective immediately upon posting on this page.
Conclusion
At Silk Mystic Tales, we are committed to ensuring that your shopping experience is smooth and enjoyable, from browsing to delivery. If you have any questions or concerns about our shipping policy or your order, please feel free to contact us. Thank you for choosing us for your shopping needs!